Introduction
NowYouCan Pty Ltd (“NowYouCan”, “FMTrack”, “we”, “us” or “our”) provides the FMTrack facility management software platform and the website located at https://fmtrack.com.au (the “Site”). We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose and protect personal information in connection with the Site and the FMTrack platform, and describes your rights in relation to that information. This Policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using the Site or the FMTrack platform, you agree to the collection and use of information in accordance with this Policy. If you do not agree with this Policy, please do not use the Site or the platform.
Who we are
FMTrack is based at Level 1, 650 George Street, Sydney NSW 2000, Australia. Our website address is: https://fmtrack.com.au.
The information we collect
The type of information we collect depends on how you interact with us. This may include:
- Contact and account information: name, job title, organisation, email address, phone number, and login credentials when you register for FMTrack, request a demo, contact us, or subscribe to updates.
- Customer and operational data: information entered into the FMTrack platform by you or your organisation in the course of using our facility management services, such as facility, asset, maintenance, ticketing, vendor, and compliance records. Where this includes personal information about your staff, contractors, or visitors, it is collected and processed on your behalf as part of providing the platform to you.
- Communications: records of correspondence, support requests, and feedback you send us.
- Technical and usage information: IP address, browser type, device information, pages visited, referring URLs, and other analytics data collected automatically when you use the Site or the platform.
- Cookies: as described in the “Cookies” section below.
How we use your information
We use personal information for purposes including to:
- provide, operate, maintain and improve the FMTrack platform and the Site;
- create and manage user accounts, and provide customer support;
- respond to enquiries, demo requests, and other communications;
- send administrative information, service updates, and, where you have consented, marketing communications;
- monitor and analyse usage and trends to improve functionality and user experience;
- detect, investigate and prevent fraudulent, unauthorised or illegal activity, and maintain the security of our systems;
- comply with our legal obligations and enforce our terms.
Who we share your data with
We do not sell personal information. We may share information with:
- Service providers: third parties who provide hosting, data storage, analytics, email delivery, customer relationship management, and similar services on our behalf, under obligations of confidentiality and data protection.
- Your organisation: where FMTrack is provided to you through an employer or client organisation, relevant data may be visible to authorised administrators within that organisation.
- Professional advisers and authorities: where required to comply with a legal obligation, protect our rights, or in connection with a business transaction such as a merger or sale.
Some of our service providers may store or process data outside Australia (for example, using cloud infrastructure providers). Where this occurs, we take reasonable steps to ensure comparable privacy protections apply.
Cookies
Like most websites, the Site uses cookies and similar technologies to operate correctly, remember your preferences, and understand how visitors use the Site. If you visit our login page, we set a temporary cookie to determine whether your browser accepts cookies. When you log in, we also set cookies to keep you signed in and remember your display choices; these last for up to two weeks if you select “Remember Me”. You can control or disable cookies through your browser settings, though some parts of the Site or platform may not function properly as a result.
Data security
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
How long we retain your data
We retain personal information for as long as necessary to provide our services, fulfil the purposes described in this Policy, and comply with our legal, accounting, or reporting obligations. When information is no longer required, we take reasonable steps to destroy or de-identify it.
Your rights
Subject to applicable law, you have the right to:
- request access to the personal information we hold about you;
- request correction of inaccurate or out-of-date information;
- request deletion of your personal information, subject to our legal and legitimate business retention needs;
- withdraw consent to marketing communications at any time; and
- lodge a complaint about how we have handled your personal information.
To exercise any of these rights, please contact us using the details below. If you believe we have not adequately addressed a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Third-party links
The Site and platform may contain links to third-party websites or embedded content. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.
Children’s privacy
Our Site and platform are not directed at, and are not intended for use by, children. We do not knowingly collect personal information from children.
Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised effective date.
This Policy was last updated on 16 August 2026.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
NowYouCan Pty Ltd (FMTrack)
Level 1, 650 George Street, Sydney NSW 2000, Australia
Email: admin@fmtrack.com.au
Phone: +61 414 584 531