Support Ticket Management
Our Trusted Partners
Resolve Issues Faster with Streamlined Support Ticket Management
Multi-Channel Submission
Enable users to submit support tickets through web portals, mobile apps, email for maximum accessibility
Structured Request Form
Make it easy to select the location, facility and/or item for facility issues (HVAC, electrical, plumbing, cleaning, etc.) to enable actionable data
Status Tracking
Provide stakeholders with transparent updates on ticket progress from submission to resolution
Intelligent Routing
Automatically direct tickets to appropriate maintenance teams based on location.
Communication Portal
Facilitate direct communication between requesters and service providers within the ticket interface
System navigation has never been more straightforward! nYc ensures your team stays updated with the right information at the right time. Easily define the what, where, when, and how of the problem and assign it to the right person or a team.
- Create/Report Incidents in visual and intuitive manner.
- Allocate Issues to the care-takers or the trade experts.
- Issue Resolution with all history and notes intact.
- Issue tracking acts as a single source of truth for everyone who has the access to site.
